Frequently Asked Questions

Most practices are fully live within 48 hours. Our onboarding team connects your phone system, syncs with your practice management software, configures your dedicated number, and trains the AI on your specific practice. You don't lift a finger.

None at all. We handle 100% of the setup and ongoing management. You get a live dashboard to monitor results, but the AI runs entirely on autopilot.

Yes. We integrate with Dentrix, Eaglesoft, Open Dental, Curve Dental, Carestream, and more. If you use something else, contact us, we likely support it.

Yes. During onboarding, we train the AI on your practice's name, hours, services, team, and preferred tone. You can request updates anytime.

The AI answers immediately, in a natural conversational voice. It can book appointments, answer common questions, and capture messages, 24/7, including weekends and holidays.

For most common questions (hours, services, insurance, booking), yes. If a patient asks something the AI isn't confident about, it takes a message and flags it for your team.

Patients consistently describe it as natural and professional. We use the latest AI voice technology, most patients don't realize they're speaking to AI.

The AI handles overflow calls, after-hours calls, and peak times, your receptionist can focus on in-office patients. Many practices keep their staff and layer AI on top.

AI drafts the reply within 2 minutes of the review going live. The draft lands in your approval inbox where you review, optionally edit, and approve with one click, then it posts instantly to Google. You stay in full control of what goes public.

No. Each response is uniquely generated based on the review content. The AI reads the specific review and crafts a personalized reply in your practice's voice.

Most practices see measurable ranking improvements within 60–90 days. Maps rankings often improve faster (30–60 days) due to the GBP optimization.

Yes, fully. All blog posts published to your website are yours to keep, even if you cancel.

No. Setup is completely free. You pay $497/month and we have you fully live within 48 hours.

No contracts. Month-to-month. Cancel anytime with 30 days' notice, no fees, no penalties.

Everything: AI receptionist, review responder, text auto-booker, full SEO suite, 8 blog posts, GBP optimization, marketing calendar, reporting dashboard, and dedicated support.

The plan includes 200 AI-handled calls/month (overage at $0.35/call), unlimited text conversations, and unlimited appointment bookings. Review responses are unlimited, AI drafts each reply and you approve it before it posts. Most single-location practices never hit the call cap.

Yes, fully. All calls, texts, and patient data are encrypted and stored securely. We sign a Business Associate Agreement (BAA) with every dental practice. Patient data is never used for AI training and never shared.

All data is stored on HIPAA-compliant, US-based servers with SOC 2 Type II certification.

Yes. Patients can request to speak to a human or leave a message at any point. The AI immediately honors all such requests.

Yes, every call opens with a clear disclosure: "You've reached an AI assistant for [Practice Name]. This call may be recorded." This keeps your practice compliant with the FTC AI Impersonation Rule, TCPA, and state recording consent laws (including two-party consent states like California, Washington, and Florida).

The AI monitors for urgent keywords (chest pain, difficulty breathing, severe bleeding, etc.). If detected, it immediately exits the booking flow and instructs the caller to call 911 or go to their nearest emergency room. Booking does not continue. This hard-exit is always active and cannot be disabled.